| rev:text
| - Haven't been back since management nearly ruined my friend's party last summer.
She made a reservation for 8 people weeks in advance, knowing that it can be hard to get a group table on a Saturday night in the summer time. One of the girls in our group arrived very early in case that would help secure our table on time. It made no difference. We were all forced to wait in a cramped entryway until our table was ready. We were never offered a seat at the bar or anything, but more than once, a pushy waiter asked for our drink orders (without giving us a menu.) All we asked for was water because it was a hot summer day but it took ages for us to get any. Which was fine, because our table - the one we had reserved WEEKS in advance - wasn't ready and they wouldn't tell us why or how much longer we'd have to wait. People without reservations, mostly couples, breezed right past us. Still, no apologies from anyone or promises to seat us soon. We were seated nearly an hour later, right around the time I started looking up phone numbers of other downtown restaurants to see if they had space for a group of people willing to spend money on food and drinks.
Once seated, I politely asked our waitress to speak to a manager, because I've heard that that's the best way to deal with such problems. She said he was busy but that she would try to send him over. A few minutes later, some clown shows up at our table and says "Yeah, you wanted to see me?" So I explained to him what had happened, how long ago we had reserved a table and what time we had reserved it for. He chose to be confrontational. He literally said "Well, it's a Saturday night in the summertime, downtown Montreal, quartier des spectacles, what do you expect?" Um, I expect to get a table if we reserved one. That's what reservations are for. He disagreed with me and rudely said "what can I do?" ...That was not an offer to salvage my friend's party. It was a way to try to get me off his back. I've seen better customer service at McDonald's. I've met homeless people who were nicer about getting my money. This manager was rude and not at all understanding.
The food was underwhelming - too expensive for dishes that Baton Rouge used to do better, and poorly plated at that.
The waitstaff, on the other hand, is the only reason this place deserves any stars. Our waitress was friendly and actually NICE to us, and a few other staff members were game to join in on our birthday and bachelorette games without ever making anyone feel uncomfortable. I just wish they didn't have to work in restaurant hell, because they deserve better.
If it were socially acceptable, I wouldn't have paid for my meal and instead left a tip equivalent to the price of a lukewarm plate of ribs and a run-of-the-mill sangria.
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