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  • Poor customer service tonight at the location in Phoenix-Metro Center. I asked for a to go box for a left over roll and shrimp. The waiter said I couldn't take the shrimp home because it was unlimited. I replied and said well that is nice to know but it would be nice to have consistency because it has not been a problem the last few months. We generally enjoy Sizzlers on a monthly basis and the waiter rather than let it goes wants to argue about policy, how other employees weren't doing their jobs and could be reprimanded for letting me take home the almighty shrimp. The whole time the lazy manager observes this and does nothing. He doesn't intervene but rather let's a waiter argue with a customer. We have been frequenting this Sizzlers since 1998 and now just because you would rather throw away 10 pieces of shrimp rather than let the customer enjoy them at home with the expectation that next time we wouldn't be able to take the shrimp home you instead lose a loyal a customer. Texas Roadhouse, Black Angus and Longhorn's just up the street I am sure will appreciate our frequent visits. To the lazy manager you lost a loyal customer over shrimp!
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