My daughter and I went to get our earlobes pierced. Just like many others who have commented here, we had a very positive experience. We worked with Ricky, who was very gentle and patient. In addition to the high quality of service we received, I should mention that I am also very happy with the quality of jewelry they have used. This is my third time piercing--I had to give up the first two times because of allergic reaction to metals (from places like Claire's and Piercing Pagoda), but this time it's very different. I did have a bit of soreness on one of the ears for a few hours, but no itching or redness like before. I am yet to heal completely, but I'm really liking the thought tat maybe pierced earrings are actually comfortable :-)