I took my cat Clyde there to get a bath and brush and I don't think they actually washed him. He smelled really strongly of cologne but had clumps of hair coming off everywhere, dandruff, and still had eye boogers. I brushed him for 20 minutes when I got home and the brush was filled with hair. I called and asked if they actually washed him and the guy Levi said that he personally saw Clyde get a bath but when I asked what color Clyde was he did NOT know. He then refused to give my money back because they had performed a "service" I could have dry shampooed my own cat and sprayed him with an extreme amount of cologne for free.