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  • Let me start by saying I absolutely love the brand, my engagement ring is from HOF and I fall in love with it all over again every time I look at it. About a year ago when we bought the ring the customer service was amazing, but they're making money so of course. By the way, what we bought was not cheap by any means. A couple days later we picked it up and were pushed and pushed into buying earring. I just spent more on a ring than some peoples cars so no I don't want to spend anything else right now. The sales lady, Oshrat, was so rude until we left. I stopped in a few times to get it cleaned and they just rush you out as soon as your done. Fast forward to now, my ring snapped in half. The top half with The center diamond literally broke off the top, and it's platinum. I was so upset! I take it to the store and they have to ship it to Boston to be replaced or fixed. It took a few weeks which I understand. I asked if I could just have a credit and get the same exact ring from the store because I didnt want to be without it, or even paying a little more for a bigger one but they said no! I called the head quArters and they said if it had been ordered online they could have upgraded to whatever I wanted but each store has its own policy. It's been a month since I've had my ring. I spoke to them earlier in the week they said Tuesday. I called Wednesday they said said Friday. It's a Saturday and was supposed to be delivered to their store for pick up today. And it's still not there. So now I won't have it until Monday. Getting a hold of anyone to talk to is impossible! And the manager Leslie is not exactly the friendliest person to deal with either. I had to call Boston for updates and they said I can call the store for them. Well I tried calling the store but no one seems to ever call back. Needless to say I will NEVER purchase from their store again. I'd rather just go to MJ Christiansen to buy another HOF ring when it's time to upgrade. A high end store like this should never have bad customer service no matter how much money a customer is spending! I'm so appalled by this whole experience!
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