We were referred this company from Spencer's Appliances where we got our washer/dryer. Our washer broke a couple months ago, the repair person came out and "fixed" it, only for it to have the same problem this month. Called them back out, he came and stared at the machine, said he had to order a part, and left. 3 weeks later, we are still without a working washer and no updates. Their customer service is terrible from the people on the phone, to the repair person; I've had to frequently call them to get an update on this part. I was told if I wanted to pay for the part (which I did from the beginning) it would be here in 24 hours...that was 5 days ago. I've had to give them my correct phone number each time I call...they can't even get that right. Don't waste your time using them.