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  • Worst experience of my entire life as far as customer service! Will never come back here again, ever! I pulled up this morning into the vacuum lane where you usually park when you first get there and wasn't sure if they were open yet & saw some guy sweeping at the end of the lane so I rolled down my window to ask him. He was visibly annoyed at me and saw him roll his eyes and he at first just ignored me so I asked again. He then pretty much yelled at me; yeah, move your car, can't you see I'm sweeping here?!" I was floored not just because at how he thought he could talk to a customer that way but also because I wasn't blocking him or hindering his sweeping in any way because I wasn't even pulled in all the way into the lane. I also would've been perfectly happy to pull back out and wait a few minutes off to the side if I had been asked to do so in a professional, courteous manner! I then attempted to move to the next lane where he angrily gestured for me to move to and I had at that point already planned to confront what had just happened and asked him to move the trash can for me because it was in my way. He did not and just rudely told me to just park it which I did and exited, I was angry at that point. I told him that he wasn't allowed to talk to me like that and it became a yelling match! I asked for his manager. Some guy came out and who had a rude and annoyed demeanor as well, claiming to be the manager. He was not apologetic whatsoever, defending his employee. He proceeded to cut me off mid sentence and asked me what kind of wash I wanted, rolling his eyes as I was talking so I admittedly lost it. I yelled at him that this point that I wouldn't let anybody there come near my car now after what just happened. He just smugly said ok then, bye. I work in customer service myself and I'm not some hot head spoiled princess. I used to come here every week. Never again! They lost my business for good! Last week I witnessed another customer asking for the manager because a worker was being rude but I didn't see or heard what had happened but now I can totally see how this seems to be a common problem. Used to have a great service advisor there. Not anymore. Totally shitty, lazy people working there now!
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