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  • Wish I could give this place 0 stars. We have had issues here before with being seated (it took them 15 minutes when the place was empty one time), but tonight takes the cake. We went to get food at 2am, pulled into the drive thru at 2:32. We waited there for 15 minutes, then we got trapped in the drive thru by a curb and other vehicles for 25 more minutes. I got incredibly fed up and walked inside. There were 2 tables seated - and they were already eating. One woman was ordering at the counter when I went in. I asked the worker at the counter if they shut down the drive thru and if they could inform the people waiting at the speaker because we were stuck and just wanted to leave. All he said is "I don't know if they shut down the drive thru but I can take your order here." Like THAT DOESNT HELP US. We are STILL stuck in your crappy little drive thru and we don't even want to order here anymore. He said he would meet me outside - which he DIDNT by the way, but the line started to move so we said whatever and decided to still order because we had already waited 40 minutes. After they got the person in front of us through the drive thru, they then told US to hold on a minutes because they are "backed up inside", but they weren't at all. The parking lot had 2 cars and 3 people behind us in line, and when I was inside, a server was sitting at a table texting. So don't tell me you are busy if your staff is getting paid for nothing. I yelled "are you getting paid for this?" Through the speaker and he had time to answer and tell me to CALM DOWN but couldn't take my damn order. We finally left with out even PLACING an order after 49 minutes. Will not return and by the other reviews for this place, I should have checked yelp before ever coming here in the first place. Went to the Mentor one after and got served right away.
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