My husband and I discovered Pet Supermarket on East Blvd. while attending an SPCA adoption event. Having lost two beloved dogs this past year (one 19-plus, the other 16 1/2) it was time to bring another furry child into our lives via rescue. We even purchased a crate & some food there in preparation for a small dog who was being fostered (for longer than we realized). We had the crate all put together (discarded packaging and credit receipt) only to find the dog did not want to be away from his foster mom and made that "dangerously clear". We summed it up to an $89 loss as we did end up adopting a larger dog from a local county shelter. I took the advice of a renown trainer (Carol Lynn Fox, Blue Ribbon K-9 Academy) to see if they'd accept it for store credit to buy a larger crate for our new "boy". I spoke with Carly (sp?) who grasped the situation immediately and said any proof we bought it from them (as in our credit card statement) would get us a store credit. My husband went there today, Carly was there to take the crate and even put together the new one for us in a FLASH. That's very commendable customer service wouldn't ya' say? Also, everyone we met there were truly pet lovers, not just "sales people".