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  • OK...So I originally gave this place 5 stars which says there is no place to go, but Walker furniture. I still think the experience of buying furniture was great there. For the most part, I love my furniture. I did research the quality of the sofa and loveseat that we bought and I still believe that was the right purchase for us. On the other hand...the recliner chair that we bought has been a problem. I didn't sit in it until after it was a month old...crazy me... When I did sit in it and reclined, the frame broke. OMG! First time sitting in it (a pricey chair) and it broke. I called Walker and they scheduled someone to come out more than one week later. I got over that. I had to stay home from work for someone to come over. What I can't get over is that they sent a person out to "check out the situation" He came in, looked at the chair, said, yes you have a broken frame and I'll have to call it in. They will schedule someone to come out and pick up the chair to take it back in for repair. So you ask...What am I upset about? So, so many things...#1 The person that comes to "check out the situation" should be prepared to take the furniture with them at that time. #2. I don't want a repaired chair which the frame was broken. #3. Now I"m going to have to take off work for someone to pick up the chair and take off work for them to return it. As I'm thinking about it and getting angry all over again, I'm going to be forced to give them 1 star instead of the three that I was going to give. (keep in mind that I originally gave them 5 stars)...They don't give you an option to say morning, afternoon or evening. They just give you a 2 hour window of when they will be there. I'm sure most of the people that shop there are working class citizens. Do they think people can take a total of four days off of work (original delivery + 3 days for repair) for something that was not the customer's fault. Well, I take that back...It was my fault. If I hadn't sat in the darn chair, it would not have broken...So, to make a long story short...Walker furniture will not be getting my NEW business EVER again. Actually, they owe me my vacation days that I have to use for buying a piece of "suspect" furniture.
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