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| - I had a mixed experience at this Banfield, and wouldn't recommend them as your first choice for a vet due to their total lack of aftercare.
My cat had (and still has) a urinary tract infection. I took him in as soon as I noticed symptoms, and was willing to do whatever it would take to make sure he gets well again. Banfield was very nearby, and they have convenient hours, open all day on the weekend.
They booked my apointment, and got me in in a few hours. The visit started with them taking my cats vitals, then playing a video about their health insurance plans while I waited for the doctor. I figured what can you do (about the advertising), it was a weekend and they got me in quickly when I called after the vet that had been recommended to me didn't have openings for days.
The doctor examined my cat, and came up with an expensive, but necessary treatment plan. Scans to see if there were stones or blockage (fortunately no) Bloodwork to figure out if he's got kidney problems or diabetes (fortunately no), and urinalysis to determine if there's an infection (yes, elevated white blood cells detected). They convinced me to leave him there all day so that they could collect a urine sample. I wandered why they didn't just use a catheter, but went with their recommendation. When I picked him up, the doctor was very friendly, talked to me about how to take care of my cat, and how to give him the prescribed antibiotics. She said "let us know how he's doing." A sentence that feels like a lie at this point. And I dropped over $500.
On the drive home, my cat howled in pain, and when I got home I found out he had completely wet himself. When we got home he acted much sicker than when I took him in. I called them the next day and expressed my concerns about him acting sick and asked for advice about my cat not eating. The answer from the receptionist was if I'm concerned bring him back in. No consultation, no one would talk to me, just give us more money. At least that's what it felt like. The doctor wouldn't come to the phone, and the receptionist told me, and I quote, "do what you want."
Later that night my cat started improving, and was back to normal within a week. But it didn't last.
The morning before last the infection was back. So yesterday, I went into Banfield and told the receptionist "I'd like to talk to someone about possibly another round of antibiotics for my cat." Once again the doctor wouldn't talk to me. The girl at the front desk just went in then back, then came out and said "it's been a month, we'd have to see him again." It had been less than three weeks, but okay. I told her I'm pretty broke, and she just sat there with an infuriating leave me alone look on her face. I walked in wanting to talk about treatment options and looking for advice to decide what I could afford, and left so upset and frustrated with the situation that I'll never give Banfield my business again.
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