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| - WORST. SERVICE. EVER.
Today was my first visit to Picazzo's. i was SO excited, because the restaurant offers a full gluten-free menu, including pizzas, pasta dishes, salads, and even appetizers -- almost all of which are either gluten-free or can be made gluten-free. I don't get to to out to restaurants much and it is such a treat to find a place that has good food that I can eat. I was SO excited to go here. My husband, our young daughter, and I arrived about 11:30 on a Sunday for lunch. There were 2-3 other tables full in the restaurant-- they were by no means busy.
Everything was fine until our server arrived -- and I use 'server' lightly, because there was nothing service-oriented about him. I think his name was Andrew -- and only because at the end, while we were sitting waiting for him to notice that he still had customers and bring us the check and some boxes, a friendly female server came, brought us boxes, and said, "I'll send Andrew over with the check." He did not introduce himself. He answered every question we asked about the menu with a single word that conveyed complete and utter boredom. My daughter asked if he was "mad at her" (!!!!!!) He was uninterested and so unfriendly that he was just flat-out rude. He seriously did not smile one time. They do not list the types of sodas on the menu, so we asked, "what sodas do you have?" He looked at us for a few seconds, and then said with disdain, "Coke." That was it. The ENTIRE MEAL proceeded like this. It was laughably bad service -- were we on camera? It also pretty much ruined what was otherwise a fine meal.
"Andrew" was so amazingly unfriendly and unhelpful that I sat for about 10 minutes debating asking for the manager and requesting another server -- because this was a somewhat special occasion for us and to have it ruined by a guy who obviously didn't respect us, the restaurant, or his own job was just wrong. In the end, it was easier not to make a fuss -- but make no mistake, I have no desire to EVER go back to this restaurant again, largely because of him. HE HAS NO BUSINESS WORKING WITH CUSTOMERS.
The woman who helped us at the end was very friendly, and I am going to try to make myself go back to Picazzo's and just make absolutely sure that I never deal with him again. Because the food was great and frankly, I don't have a lot of gluten-free places to eat at. We had the bruschetta appetizer -- gluten-free and delicious. My husband had the chipotle chicken pasta, which he liked a lot (and he doesn't have to eat gluten-free). My daughter had the mac & cheese, which was a gluten-free fusilli with alfredo sauce -- very tasty. I'd order that with some chicken on it any day. They should sell it on the adult menu. I had a gluten-free pepperoni pizza (with the raised edge crust) that was delicious -- the best pizza I've had in the 10 months I've had to eat wheat-free.
The food is a little pricey -- but they are making gluten-free food, with non-GMO ingredients -- to me it's worth the extra cost. I do wish they had a few 'classics' on the menu. It's hard to get those comfort foods in a restaurant when you eat gluten-free -- a straight-up fetuccine alfredo, spaghetti and meatballs, etc. A ravioli dish with just tomato sauce and mozzarella baked over it. What I would do for a good plate of gluten-free ravioli with tomato sauce. Anyway.
No one asked us if we wanted desert -- and I did. But we didn't really have a server, so Picazzo's missed out on our money there. "Andrew" literally handed us our check, took our money, and handed it back to us without saying a word or making eye contact. It was just insane. I can't believe anyone watching him would think it was appropriate to have him working with guests. The entire experience -- which was supposed to be a celebration of our daughter's completing 3rd grade and a special treat for me (getting to eat in a restaurant!!!) -- was uncomfortable, a negative experience, and such a huge let down. What an unnecessary disappointment.
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