Wow! I'm shocked to read other people's reviews. I had a really positive experience with this company and would use them again. I also purchased the living social deal for 3 hrs. I scheduled the move via email, and their responses were timely. They were available on the day and time that I needed them (maybe because I chose a Wednesday?) The crew was Tito and Chris. Both men were friendly and professional. They completed the job on time and there was no damage to any of my items.