"We are not a fast food restaurant, please be patient!" is the theme at the chicken place. They take awhile - it's also not a place where you would want to sit down and eat - they offer bar seating.
However, the food is great and such a welcome non-commercialized fare. I prefer the chicken place to nandos and to swiss chalet/st hubert, etc etc. You really are getting something akin to home made food when you go here.
I recommend calling ahead your order and picking up!