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| - A heaping scoop of cold mashed potatoes slathered with LAME sauce is how I would classify this dinner!
I've read some of the other reviews on this particular establishment, and will agree with the one that says that businesses sometimes have bad days. It would appear that this business is having more than their fair share these days.
There were 5 of us, including one fairly easy to please 10 year old. First it took the server the better part of a half an hour to acknowledge that we were sitting on the patio in high 80 degree weather with no beverages.... IN THE DESERT!!! C'mon. Once we ordered I just assumed that everything would remedy itself. It was only the beginning.
When the food was delivered (along with the appetizer that we ordered) it was cold and not even close to what we ordered. Picture it... a "hot" roast beef open faced sandwich, which I asked for a substitution of french fries for the mashed potatoes (not a major request) and the bread was cold and soggy because it sat in the window forever. When I asked to have it made to it's menu specifications AKA HOT, they took it back and threw it in the microwave and returned the plate to me as I sent it back to the kitchen. How do I know that? Well, you know what happens when you put bread in the microwave? It's gets hard and stale, a texture that once you experience you won't soon forget.
When we told the waitress that "tonight isn't a good night for us here I guess". Her response was "It is for me too". Server Rule #1 - NEVER MAKE YOUR PROBLEM, THEIR PROBLEM!
Enter the "Manager". I do have to give points for the manager standing in front of us and taking her lumps. I have to take away points for never making an offer to take anything off the bill. You have to remember that I sent my food back and declined an offer for anything else.
If any of the restaurant staff reads this review, please take one thing away from it... You can work wonders by L-I-S-T-E-N-I-N-G and NOT MAKING EXCUSES!! If the kitchen truly was the problem, they needed to step it up!! If the waitress couldn't handle the number of people she was waiting on, you should have replaced her or reduced her section. I only say this because we noted that she was waiting on a huge party of 15 people, us and several others (and I don't think she was experienced enough to even handle two tables).
Ready for dessert? One of the waitresses was wearing a cute black skirt uniform dress. Apparently she was having issues with her shoes or socks because she bent over to readjust them. I bet you know what's coming next.... What's rule #1 when wearing a skirt ladies?? Don't bend over in your skirt when your standing three steps above the people below you, because they will surely see whatch-yo Mama gave ya!!
In closing, do I think this was meant to be four star dining? NO. Do I think that we deserved as much attention as anyone else there tonight? ABSOLUTELY. Did we catch them on a bad night? PROBABLY. Will I go back and give them a second and final opportunity to improve upon this bad experience? YOU BETCHYA!!
Good luck here, and I hope your experience is better than ours was.
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