This vet clinic is so sweet. I don't know what people are complaining about. I brought my cat in knowing that he probably wouldn't be coming home with me. They were so full of compassion. Even as I was leaving the lady at the front desk said she was so sorry and this is the worst part of her job. They took time and explained what they saw and gave me all the time I wanted to spend with my cat. They are wonderful at a very hard time.