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  • Bad service, dirty table. We went for lunch 5/1/17. Told it would a 5 minute wait and got a buzzer. I went to the restroom (in less than 5 minutes). When I exited, I was puzzled to get a text from hubby telling me he was already seated. When I got to table he told me that when the buzzer rang, he told the hostess I was in the restroom and wanted to wait for me, but she just stood there and seemed impatient so he told her he'd just text me. She proceeded to bring him into the dining area, then pointed to a table further along, several tables away, and just said something like, "the last one over there." Didn't even bring him near the table. He sat at the indicated table and noticed the previous party's check was still there, and there were crumbs as it hadn't been cleaned. He said the server came over, saw it hadn't been cleared, looked slightly panicked, but instead of dealing with the situation (by say, moving him to a new table or wiping the table) instead reached across the table and tried to discreetly take the previous party's receipt holder. I showed up as she started taking his drink order. After I ordered a soda and she left, I noticed the crumbs and a hair on the table too. Then my husband told me the whole story of how he was treated and seated at the dirty table. When the server got back with his water and my soda, we told her we wanted to just pay for the soda and leave. She looked slightly alarmed, but did not ask us why or offer to call a manager. She did offer to give me the soda to go, which i declined. She got the bill for my soda. We paid and left to eat elsewhere. People wonder why some of these casual chains are falling out favor. Well, this kind of service doesn't help. It would have just taken the barest amount of effort to make this an entirely different review.
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