We pay monthly for a home warranty which covers all appliances. Our freezer quit making ice so we contacted the national home warranty company we've been paying monthly. The tech sent was a scammer and a flake. Used filthy language and wasn't wearing anything to indicate his company! Took our money, finally returned with the part we supposedly needed and when it still didn't work he told us he'd be back. Never saw him again. Had to kiss that service call fee goodbye.
We called Appliance Repair Experts and had a technician here quickly. He arrived right on time and diagnosed the problem within 15 minutes. Didn't need the part we paid the other guy! This company is run very professionally, the office staff was great and our tech, Bob was awesome!!! The other wonderful thing about A.R.E. is that the service call price is deducted from the parts and labor costs, so you are actually saving money, too.
We've lived in Las Vegas for over 40 years and have had some experience with repair companies. Appliance Repair Experts is by far the best we have ever hired.
PS Cancelled the home warranty program and will always call these folks.