UPDATE:
I'll tell you this much: Lucky Strike does listen to customers and take customer service seriously.
Shortly after this review, I got a nice note from their corporate headquarters apologizing for a not-so-good experience, and that's all I needed. I dig a company who acknowledges that there is always room to better serve their customers. I've been back to Lucky Strike many times (for lunch, for dinner, for a lazy Sunday) since then and there is definite improvement in phone manners and in handling customers' questions.
More importantly, Phoenix management went above and beyond for me on a busy Friday night. I didn't expect an agreeable response, I simply thought there was no harm in asking, and management surprised me with an excellent solution.
And that excellent solution made a new mom/birthday girl very happy.
Fist bump to PHX management and staff.
Now if they can only do something about my game, I'd be set.