I was severely disappointed with the ethics/honesty and customer service at this location. We are small business owners who have rented around 50 uhauls this year around the country. We love uhaul. We had a last minute unexpected need and called Barry's because of its proximity to one of our employee's homes - who was going to make an emergency run with the uhaul we were attempting to rent. We spoke to a man named "John" who said he was the owner of Barry's....
When we asked John if he had availability and he gave us a quote we were a little shocked. We usually pay between .39-.49/mile and his rate was higher than the published/posted .79/mile. We expressed our concern about the rates being higher than al published rates, and he got angry, He claimed the reason he wanted .99/mile (!!) was because it was a new weekend rate. When we told him that we rent in really high volume and to check our Corp account, he hung up on us. We thought it had to be a mistake, so we called back and asked. He said he did want to hang up on us. I believe he was trying to take advantage of the fact that we were a last minute reservation, and extort us for that. I believe he was embarrassed when he found out that his victim was someone that could report him to corporate. We would have paid the published .79/mile just to get it booked, and out of appreciation for the Sunday pickup.
We ended up calling our uhaul Corp number and they booked our .39/mile rate. Had we not had that resource and knowledge this guy would have swindled us. It's his business ultimately, and he has every right to run it the way he wants, but poor ethics and service don't result in a well run shop. Hopefully, John was just having a bad day and he doesn't regularly treat his customers this way.