I've been to this place about 3 different times in the past 2 months and I don't know why the low ratings. Even though I use the cards to help guide my decision making process, I make it my own and it turns out good or great. You really can't blame them for a bad taste because you chose the ingredients.
The last time I went they upgraded their system to where you could order from your table and have it brought out to you...however, I like the challenge of stuffing your bowl as high as possible...and then eventually toppling over and apologizing for the mess.
Service has been really good, once you get over the chipotle meets a sit down restaurant hybrid feel.
Its almost $9 a bowl, but you get your moneys worth.
I recommend them.