I'll describe the customer service fail first.
Ordered a burger and fries, and was asked if I wanted a drink, which I declined. After paying, and while I'm waiting for my food, I notice a sign that says if I buy a burger and a Jones Soda, I get free fries. I look up at the menu and notice that the Jones Soda actually costs less than the fries. So I ask if I'm reading this right, and if my meal would have been cheaper with the drink than without, and he tells me yes...but. He then proceeds to tell me that I would have needed to order the Jones Soda when I ordered my burger and that there was nothing he could do to fix that. Can't reverse the charge and re-sell me the burger and the jones soda with the free fries...just, "sorry, nothing I can do" from which I hear "tough shit...you shoulda read the sign earlier"
So essentially I paid an extra fifty cents to NOT have a Jones Soda with my burger and fries. I think that alone likely pissed me off enough to not want to go back.
Onto the food. The fries were really good. The works burger was so-so. It got a bit squished and soggy on my ten minute walk home. Not as much as I would have hoped for in the way of toppings. We've been spoiled by one place we used to go when we lived in the St. Lawrence Market area that never disappointed.
Ah well.