Been twice now and my first comment would be that they need more training on customer service, how to take an order, use the register to enter the order, deal with and prepare an order that strays into adding this or leaving off that...
In terms of food I've tried the cheesesteak and the hot club. Bread is decent, meats and cheeses are good quality. I've just never gotten the sandwich as I actually ordered it which is annoying. The fries are fresh cut and good as well.
I may give them a few months to figure things out and try them again but the food is not good enough to overcome the service negatives so they better get on that training.