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  • We engaged Shasta for a major pool remodel and update in 2006, which included the addition of a spa and heater and all new mechanicals. The spa had some structural problems that arose beginning around a year after completion, but Shasta addressed them without hesitation, with the final resolution in the summer of 2013 involving a complete reconstruction of that element of the original project - all at no cost to us, and sparing no detail as to the original specifications. They were great to work with from day one in the project during the design stage and construction stages, as well as the all important last phase -- standing behind their work at the back end. Earlier this year we upgraded our main pool pump to a variable speed through Shasta, and this past week we replaced the 7 year old heater (after 7 relatively trouble free years before the corrosive pool water took its toll), and used Shasta, after another firm had misdiagnosed the problem -- which would have had us spending 1/3 the cost of a new heater on a component that was still working without addressing the problem. The Shasta remodel crews are courteous and conscientious to a fault, and the fact that Shasta stands behind their work is important on such a large investment, as many of our friends who had done pool remodels around the time as ours had issues arise, only to find their pool firm no longer in business and/or otherwise unwilling to stand behind their work.
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