| rev:text
| - From beginning to end, this experience was painful and uncomfortable. Caliber tried making up for their numerous service failures, and while it was acknowledged and appreciated, the point is I shouldn't have been bungled up so much to begin with. I chose Caliber because my insurance company recommended them after a guy rear-ended me. My insurance said I could bring the car to them any time, so I brought it in bright and early on a Monday morning. The girl at the front desk told me I needed an appointment and that no one could see me until then. I said, "Well, my insurance didn't mention an appointment, it's already here and they already did their own inspection. Can't someone just see me now?" No, no can do, even though suspiciously the guy who came in behind me was seen without an appointment. Did I not object enough? I thought I did. Regardless, she set an appointment for Thursday afternoon - keep in mind, I'm there at 7:30 am on Monday morning. I asked if I could just leave my keys - nope, no can do. I tell her I'm leaving the car there as it's not safe to drive, is she sure I can't just leave the keys? No, I can't. I'm already annoyed at this point, but it gets much, much better. Thursday, I drive all the way from work (central Vegas) to Henderson for this appointment to be told Richard, the guy assigned to my case, is in an all day training and not there. What?! So why did I have to wait 3 days later for an appointment he's not even at? The guy who inspected my car seemed nice enough and thorough, yet he mentioned he'd seen my car sitting on the lot for days, collecting dust. Yes, I tell him, because no one wanted to be bothered with my car before then. Days pass. I call, asking for an update. Stan tells me they found more damage than GEICO had found originally and GEICO needed to come back out. I tell him again that I've been in a rental for a while now and can I expect to have my car back before the rental expires? Sure, he says. Then, more time passes. You can already see where this is going, can't you? I finally get an estimated date of completion texted to me - over a month after I dropped the car off to them. A month?! Really?! This also puts me almost 2 weeks into a rental that would have to come out of my pocket. Haha, nope! So I call my insurance adjuster, who talks to Caliber after they refuse to pay for the extra days, and Caliber tells GEICO......"we don't think we've done anything wrong." OH REALLY?!?!? After I push the issue and then have to get my husband involved to push the issue, suddenly, not only are they willing to pay for my rental but now that they're on the hook for it, they can get the repairs done in a few days as opposed to a few weeks. Funny how that works, isn't it?
The repairs overall were done fairly well, other than me having to return for them to fix one issue and them leaving a dirty, oily rag in my car, which is why they get 2 stars instead of 1. BUT, with the abundance of body shops that exist in Vegas, why go somewhere with terrible customer service when you can get good repair work AND good customer service? I won't be going back to Caliber if I ever need work done again, and I won't be referring friends and family there either.
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