I would give 1 star but Karen S. the customer service agent really talked me off the ledge. She's great and helped 100 times more than I expected.
The reason I would have given 1 star only is because I had an underground pipe burst and no one called me even though my water usage went up insanely. No one emailed me even though I'm only on email billing. They said they sent a letter but I never got anything from them. My water bill is almost $500 and there's nothing I can do.