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| - I was really bummed I couldn't make the Yelp event here last week, so between seeing all the pictures and having friends that have told me how good this location is compared to the old one, I had to see it for myself!
I'm going to make a small assumption and say that most people who go out for dinner are expecting good food and service, but probably aren't thinking "I hope this is the best service experience ever!" Well I'm really trying to think of a time that my expectations were so blown away and I'm truly coming up short. I've eaten at a lot of Outback restaurants and there are definitely good ones and bad ones. This isn't just a good one, it's a jewel!
Dad's Birthday! Arrived at 6:30 on a very busy Sunday night. Judging by the parking lot, it's looking pretty slammed. This Outback, however, was well designed with the heavy traffic location in mind. To my surprise, they had a table for my party of five as soon as we arrived. Our waitress Megan got to our table with warm bread before we even got our coats off and our drink orders arrived in about a minute.
Let's start with appetizers, which were very noteworthy, even for such long-established Outback usuals: Bloomin' Onion and Coconut Shrimp. The Bloomin' Onion, I'm going to be honest, I was against getting this because it's been so greasy at every Outback I've ever ordered it at! But the table voted against me and I'm glad they did, it was perfect. Terrific breading that was crispy and well seasoned, minimal oil. I wasn't even aware it was supposed to be this way, I just assumed it should be greasy this whole time. Coconut shrimp was fried in the same fashion and I must say that I'll probably get this next time as well.
Food was coming out at a great pace, a couple of minutes after we finished apps, our entrees were making their way to the table. My ribeye was a near perfect medium rare. Girlfriend's parmesan chicken, delicious. My Dad couldn't quit praising the lobster tail served with his steak and he just got back from a vacation in Maine where great lobster is around every corner!
As good as the food was, our dinner experience was brought to the next level because of the unprecedented service. Our waitress Megan, I don't know where to begin. Not a single cup went dry, one of my big pet peeves when we go out for dinner! Every request was accommodated and all our questions were answered. She checked in our table so often you would have thought we were the only party in the restaurant! I can't say enough good things about Megan, she's a true professional. If anyone is looking for a fundamental definition of perfect service, just drop by this location and ask to sit in her section, I know I'll be doing so from now on!
I got a chance to meet the restaurant's Managing Partner Lindsey as well. I can tell that she takes a lot of pride in service excellence and her staff reflects this so well. This location is brand new so if you're wondering why the aggregate review score is so low, just know that Lindsey and her staff has turned things around with a new restaurant, new staff, and a new attitude. I'll be a regular here for sure.
At the end of the night, I was sitting at my table and trying to come up with some nit-pick negative to improve on, and came up empty. Highest acclaim to Megan, Lindsey, and all the staff at Outback who made my Dad's birthday such a memorable night!
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