A very odd thing happened when I opened a present that I received from my girlfriend - the product was not inside of the box. We decided to go to Target to try and exchange it.
We were a little hesitant at first. We thought maybe they wouldn't believe us, but ultimately we decided we should at least try. We found the receipt and left.
When we arrived, we explained the situation to the guy behind the return desk, Amir. He was very understanding. He said that he's heard of this happening but has never actually witnessed it. He needed to speak to a manager about it.
Latoya arrived and she was very helpful. We explained the situation to her and she okay'd the exchange. The item however was not in stock so Latoya called other nearby Targets to see if the had the product and if they could hold it for us. Great customer service.
Kudos to Amir and Latoya for their help!