From the first time I set foot in the Velo I felt like an old friend, the customer service here is really outstanding. I purchased a bike from the Velo in November. Recently I brought the bike in for service, upon inspection I found out I needed a part that was backordered. The Velo's response was to loan me one of their premium demo bike, I was blown away.
I couldn't be any more happy with their customer support. Jason (the owner), Erin, and Justin are really friendly and have made me feel like I'm part of the cycling community from day one. I would highly recommend the Velo to anyone looking for a great bike and even better service.