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http://www.openvoc.eu/poi#funnyReviews
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  • Bike shops seem to have a uniformly rude and dismissive attitude, which is a real shame because it pushes so many people out of the shop. The lessons from my experience are quality of staff is not uniform so you need to do your work before hand and know exactly what you need because you can't rely on the staff. I went to Wheels of Bloor in late November because there was a sale on the Cervelo P2. I had done my research and knew that's the bike I wanted. When I got into the store, the employees were all clustered at the back, hanging out with what looked to be a local rider who was chatting with the mechanics in Italian. I waved to the staff, but they just waved back and didn't offer help. I looked around for a bit then approached one of the staff members for assistance. He was a young guy, and completely stunned. I had to pepper him with questions to get any information about the P2 or alternatives, and when I told him I wanted to order one it was like pulling teeth to get any details of upgrades I might want to include and shipping details. After a really sloppy fitting, without offering to let me even sit on another bike for sizing, he ordered one and told me it would take a week. I called back the following week and was dismissively told there was a shipment of Cervelos arriving that day and mine would likely be included. I waited to hear back from them, but I gave up after two more weeks and called back. They told me my bike was ready, I just can't believe they didn't reach out to me first. When I got into the store I was disappointed that the same young staff member was the only one there to help me. When he rolled out the bike I noticed it wasn't the advertised saddle, and I had to argue with him that I wanted the saddle that was on the website and display model. An older manager overheard us, and quickly told the young staff member to give me the saddle from the display unit. I think the staff member I dealt with was just a dud, because the other guy seemed great. I was given a quick fit of the bike. After doing a little more research at home, I realize they didn't setup the ISM saddle quite right. Maybe they're used to $5000 pro bikes, but my $2000 purchase should have afforded me a little better service. On the positive side, the bike was a great deal, hundreds better than anywhere else in Toronto.
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