I've dealt with this family owned company twice in the last year and both times Zach has been out to complete the work. Back in April, one of my garage doors buckled in the center due to stress & age and I was able to make a call and have Zach out within a couple hours (it was past 6pm when I'd initially called). Ultimately he told me I'd need a new door but offered to make a couple adjustments/repairs to try and get some more use out of the current one. Not once did I feel like I was being pressured or "sold" something I didn't need done, just honest & factual information that I could make informed decisions with. Fast forward to this week when I called to get a quote and found it to be quite reasonable (given the circumstances) that I was able to set up a time for him to stop by that same evening to take measurements and for me to basically pick what style/color/insulation type I was interested in. Initially he told me it typically takes about 2-3 weeks before installation can take place but I received a call the following morning letting me know they had everything in stock & (thanks to a truck stuck in a snowstorm back east) he'd be available to do the installation that same day(!) Needless to say, I am now the proud new owner of two new garage doors & matching motors!! They look absolutely amazing and I'm BEYOND impressed with the customer service & quality workmanship!