It started off by the girls, yes plural, behind me being waited on before me. They literally started the water, talked for 15 min, wrapped my nails in aluminum, then said I'm sorry I have a scheduled appointment. When she is done she'll start with you. So after waiting in water that is now cold she comes octet I ask her to take the gel nail off. I then start to dry my feet. She was shocked. I paid my couple of dollars and left with no apology from any staff. This place SUCKS!