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| - I came here for a massage - it was okay; not outstanding by any means, but decent. My issue is with the service I received at the front desk. At the end of my massage, I paid for my service in cash and included a 20% tip. The woman at the front desk immediately jumped down my throat about the tip, asking why I wasn't leaving more. Apparently, she had told me the wrong total and didn't realize it. So while I had tipped 20% on what she told me I owed, in reality it was not enough bc she had told me the wrong amount. No problem - mistakes happen. I'm happy to update my payment and tip 20% on the correct total. What bothered me was that she criticized and chastised me for my tip. I hate when people don't tip enough, but my tip was 20% based on the bill she gave me! Not my fault she told me the wrong total. Rather than politely confirm that I had added in tip, or that she had told me the right amount, she assumed I was cheap, called me out and embarrassed me in front of other guests. Even if I had intentionally given a low tip, as a business owner, wouldn't you want to check if something was wrong with my service?! That would be the logical reason why someone was giving a low tip - that they weren't happy with the service. If I were the business owner I would want to confirm my customers had a great experience and do what could to fix it. Nope. Instead this woman implied I was cheap and called me out (even tho it was her error for telling me the wrong total!). Completely unprofessional and disappointing. Customer service matters to me and for that reason, I won't be bringing my business here again. The massage certainly wasn't good enough to warrant coming back to a place that doesn't value its guests.
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