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| - I truly have a hate/love relationship with this particular Neiman Marcus location. I absolutely LOVE the lingerie department at this location. When their bras go on sale, it is amazing and even better than any Victoria Secret bra. I have only gotten excellent customer service from the reps in that department and give kudos and credit to whomever trained the ladies there.
However, I am definitely docking off 2 stars for the service my sister and I experienced today at the Cle de Peau counter for makeup. A woman named Maria came up and asked if we needed any assistance and my sister was buying a replacement for her powder foundation. Maria grabbed a box from the area and rung her up. My sister than proceeded to pay with her debit card and we thought all was good. As my mom browsed through a few other things, my sister opened the box of foundation that Maria had given her so she could replace her current one. She realized that Maria had given and charged her for the liquid one and not the powder one she had asked for.
Maria agreed to cancel the payment, but just a few minutes after ringing up my sister for her debit card, she said to my sister "do you have the $7 I gave you and I will give you the $100 cash back?" Umm what?? We looked at her confused and my sister reminded her that she had paid with her debit. Maria muttered a woops and continued to push a few buttons on her register. Ten seconds later, she showed my sister a receipt and said "ok I have voided the payment but I have to keep the receipt."
My sister then asked for a copy of the receipt so she could keep it for her own record. Instead of giving her a copy of the real receipt, Maria proceeded to give her a gift receipt. At this point, we were getting very frustrated. Maria's attitude also became more and more begrudging. We asked if she could just make a simple copy of the receipt for us. She finally agreed and when she came back, she practically pushed the papers into our hands and walked away.
Neiman Marcus is supposed to be an excellent department store but some reps here can definitely use some more training. I know this isn't the case for everyone that works here, but for anyone who is a first time buyer, especially for the prices of some of the things here, service should definitely be more than this.
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