I made a reservation for Eddie V's a couple weeks ahead of time to celebrate my graduation from a masters program. I'd read a lot of great reviews and was excited for the experience. Unfortunately the restaurant disappointed on quite a few fronts.
Strike 1:
I called the night before to see if I could move my rezzy up 30 min and the hostess confirmed. My group of 8 arrives at 7:30 but the hostess hadn't updated my reservation. This resulted in my large group having to wait 40+ minutes in the lobby before we were actually seated, 15 minutes after my original 8pm reservation.
Our waitress and the manager on call made up for it by giving us some appetizers, and I must admit the truffle mac and cheese was great - probably the best dish we experienced that night! Calamari was pretty good too.
Strike 2:
The restaurant was very busy because of graduation festivities, but we were patient in waiting to order. We did not, however, expect that it would take more than an hour to actually be served dinner.
When our dinner came out, the two bacon wrapped filets that we ordered medium rare were completely cooked through - medium well at best! My mom ordered the Chilean sea bass and said it was very dry.
Strike 3:
Our waitress was very understanding and worked with us when we sent back the steaks. After another 40 minutes, our new steaks came out very rare. Sometimes you just can't win.
The lackluster experience kind of took the air out of the room and tarnished what was otherwise a great weekend. To be fair to our waitress, she did all she could to help us out but the mistakes that were made were out of her control.
Our bill was adjusted to reflect the weak experience we had, but honestly I feel like a restaurant of this caliber shouldn't have made the type of errors we experienced. I can cook a perfect medium rare steak at home, and I just learned how to spell sous vide yesterday!