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  • I made an appt for Tuesday 8:15pm by phone (called the Apple store). I was 20 minutes early to my appt and was told that they were "running on time" so I should wait. I waited, but I was not helped on time at 8:15. Instead, I had to wait until 8:45, then a technician was available to help me. Why did the Apple store not have a technician available for my scheduled appt? This store is either understaffed (of technicians) or the appts need to be scheduled differently. The time is takes to replace the battery is 45 minutes, but because I was not assisted at my scheduled time and the store closed at 9pm, I had to leave my laptop at the store and return the next day. I could have avoided a trip to the Apple store if the appt was either (1) done at the time it was supposed to get done, 8:15 not 8:45; or (2) the store had scheduled a time for me that had a technician available. Even though the technician who did finally help me was nice, it was a very frustrating experience and made me think that I should take my laptop to get a battery replaced some where else next time. Basically: Employees super nice. Apple needs to get it together and not be cheap with hiring technicians. Could they do something about the acoustics? The noise level is killer.
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