I stayed here with my fiances family over the weekend (again, as we have never before had a similar experience) and I am very disappointed to say that while out of my room briefly, someone came in to our room and stole many items such as my purse, and my clothes as well as my fiances. They also stole our car keys and have our home address which is only 20 min away. Security and the police were called. I am disappointed to hear that they won't do anything for us and don't want to file a claim because it would be a "waste of time." I am really disappointed because we have previously had a great experience here and now we will not be returning...I feel like everyone should know before bringing their family that there are some shady characters that hang out there and if they decide to single your family out you could be out all of your things with no resolution from the hotel.