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  • My husband and I both had confirmed appointments for 10 am. I know this because it was expressly discussed with the receptionist when I first made the appointment as my husband and I only had one day that we could schedule our appointment prior to leaving town for a wedding. We had one day and only one time block that would work for us and I wanted to make sure this time could be accommodated prior to purchasing a Groupon for the service. I confirmed this time would be available for both of our appointments and purchased the Groupon. I received a call the day before the appointment to confirm our time of 9 AM and 10 AM. I did not think that was the time I scheduled, so I checked my calendar and confirmed that we were both scheduled at 10. I called the receptionist back within 3 minutes of her calling and confirmed that we were not scheduled at 9am and that both appointments were at 10. She confirmed. On the day of the appointment, we arrived 10 minutes early to fill out the required paperwork and I was seen around 10:15 and the tech started on my x-rays (many of which could not be completed because of an error with the machine). Around 10:40, I was in the middle of the cleaning and the receptionist came in to ask the dental hygienist if she could do my husband's x-rays. This mean that at 10:40, my husband had not been seen. I asked the hygienist if she was the only one that did the cleanings and she said yes. I was furious as it meant that my husband wouldn't even be seen for his cleaning and x-ray until I was out of the chair and we were going to be late to our next appointment. She finished around 10:50 and I was able to check my phone. Sure enough my husband sent me a text at 10:43 saying he had not been taken back yet. At 10:55 the dentist came in. The dentist apologized for any confusion or misunderstanding of the appointment time and I told her we were very upset as the timing of the appointment on this specific day was critical for us and we never would have scheduled if they could not accommodate both of our appointments at the same time. She said my husband was in the room getting his x-rays and would be finished shortly and she offered an additional fluoride treatment to make up for the delay. Knowing my husband, I knew he would not want it. I went up to the front desk and waited for the receptionist. I later found out that it was the receptionist that did my husband's x-rays and he never even had his teeth cleaned. We had an appointment at 12 and we had to leave the dentist's office by 11:25 at the latest in order to get there on time. My husband came out of the room around 11:20 and said that he was given a basic exam and x-rays only. The dentist did offer to do the cleaning herself but it was already late and we didn't have time to wait around for another 30 minute cleaning. The receptionist stated that she thought we were ok with me coming in at 10 and my husband coming in at 11 and I said that was NEVER the agreed to appointment time. She also said they were short staffed on Monday and they have two hygienists during other times during the week. I explained (as I did on the phone when I originally made the appointment) that this particular day and time was the only day that would work for us in the next month. Unfortunately, only one of us were able to get our teeth cleaned prior to the wedding we will be attending. After this experience, I would not recommend this business.
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