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  • In general I am a fan of Einstein Bagels. This review is not about the quality of the bagels but the customer service at this location. On two occasions, in the last few months I have ordered bagels to go and had them fill the order incorrectly. They have was is called Baker's Dozen (BD) which actually has 13 bagels per order instead of 12. You can also get 2 tubs of cream cheese. The first time I ordered the BD, someone put a bagel in the box that was like half a bagel, it was not fully formed. The defect was obvious if you were to pick up. I didn't realize it until I got back home, it was at the bottom of the box, of course. I called them when I got home, they told me to come back and get another one, which I did. Apparently they had run out of that flavor, and instead of just telling me so I could pick something else, they just threw the crappy bagel in the box. The second time I ordered the BD, I decided to inspect it before leaving the store and it was a good thing that I did. They come stacked in a brown paper box so to the naked eye it looked like 13 bagels but when I actually counted I found they had shorted me by two bagels. So, I had to ask for two more. The manager was apologetic but the young man filling the order was very nonchalant about it. And on both occasions, the store was not crowded, so it should not have been a matter of trying to get orders out quickly. There were not a lot of people there. It is not rocket science to see when a bagel is deformed or to count to 13; so it's just a lack of care about filling the order accurately. I will say that I have not had issues when dining in. But if you do decide to order the Baker' Dozen or any other takeout order, check it for accuracy BEFORE LEAVING THE STORE
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