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| - The last time I went to Cold Beer and Cheeseburgers, in the end I got a tasty burger, but it the service was absolutely horrible. I went with a group of friends, and when we went to order, I was last. The person before me was celebrating his birthday, and ordered the giant burger that he had 2 minutes to finish to get it free (and I'm sure his picture on the wall). The waitress went and got the manager to come explain how it worked depending on how many patties he ordered on the burger.
While doing this, the waitress appeared to forget about me, which I can understand, but every time she came by and checked in, I was ignored. She would as how we are doing and as I would try to speak up to get her attention, or even raise my hand, she was already walking away.
Everyone else at the table had their drinks, and food. When the manager brought over the giant burger for my friend, I told him that all my friends were finishing up with their food, and I hadn't even gotten a drink.
He asked what I wanted and said he would make sure the waitress was made aware of the situation and properly trained. Before I got my burger (all my friends were done with theirs, and the one who was celebrating his birthday finished his giant birthday burger) I was given the check for a burger that wasn't even given to me yet! Then the waitress had the audacity to come back and ask for my card so I could pay for the burger! I still hadn't been served it yet!
When the manager came back, I thought he was going to apologize, and offer me something for the atrocious service I was given. Instead he told the group he was heading a scavenger hunt contest (or something) and wanted us to go.
I finally received my burger, and ate it as quick as possible (because now my friends were waiting on me to leave), without any apology from the waitress, or discount from the restaurant.
When you are the manager, receive a complaint, confirm that your staff made a mistake, do nothing to rectify the situation, and allow your patron to be insulted even further, it shows what you think of your customers.
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