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| - I'd really like to give this place a better rating, and given the multitudes of great reviews from other diners, I'm not sure if we've just been unlucky on our visits or just have vastly different standards :S. We will continue trying to come here and hopefully it improves. The area is so badly in need of a nicer place for young people to go, and this is the place.
The food, while nothing extraordinary, is exactly what it purports to be. It isn't dressed up as fancy, haute cuisine. It is mostly deep fried, cheesy, faux-South western fun, and on that front it delivers. Tried some yummy little apps that were only on the menu for Toronto Beer Week- we were not disappointed. Things could be hotter (temperature wise.) Not sure if this is just a result of food sitting in the pass, or if that's the way it comes out. Our empty plates sat with us until we ordered another round. Gross.
The service is poor, and that is being generous. Clumsy and amateur. We received 2 sets of cutlery each, and no water... for over an hour... and several different dishes... until we asked (after flagging down our server, as we'd had to each time we wanted something, by making a "needy" looking face and leaning forward on our stools.) We had also received no water on our previous visit- not sure what gives, as I see the tables receiving cute decanters of water made out of old Bulleit Bourbon bottles. I don't know if it has to do with being sat at the bar, but going that long without even the offer of water, even if you're drinking beer, is really unacceptable. That alone can turn a great dining experience into a poor one. Just give EVERYBODY water- problem solved. And for the love of God, keep refilling it. We asked for water and it was granted. I'm a fairly easy customer, working in the industry myself, but that point really soured me on the night.
On the plus sides for service, product knowledge was great, and, when we received any attention whatsoever, it was friendly and courteous. When we settled on sharing a bottle of a more expensive saison, our server very courteously let us know it was a little more pricey before we were surprised with our bill.
The extensive beer list is worth a visit alone. Rotating taps and a great bottle/can list. The Dieu du Ciel Rosee d'Hibiscus is to die for.
TL;DR. Service is perplexingly bad, but servers are knowledgeable and friendly, when you can get their attention. Food is well priced, yummy comfort food. Beer list has something (or a few somethings) for everyone.
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