I used to love this place. Despite the long wait times, their food was always consistently good, and their cakes were some of the best I've had in the GTA. However I had unfortunately encountered a really frustrating experience with them that completely turned me off.
I was with a few friends of mine and we came to the restaurant at 8:00pm. The server told us to wait for a bit for our table, but 25 minutes later, told us that they can't serve us because they were full. I was furious that she made us wait that long before telling us that she can't accommodate us. She wasn't even apologetic about the situation, and acted as if it was a situation beyond her control. I was surprised to see that a Japanese restaurant would provide such poor customer service - they're usually on point when it comes to these things. I understand that these situations aren't ideal, but a sincere apology really would have been sufficient.
I would love to go back there some day, but now that there are a lot of new and high-quality Japanese restaurants and Asian pastry shops in the GTA, I feel no need to make the trip to Scarborough to be treated like this.
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