I just bought and received my suit from Indochino and it's currently my favourite suit in my closet. The staff took their time with my initial measurements (measuring and re-measuring, then having someone else come in to triple check) so that when I had my first fitting, the needed alterations were fairly minor and only took about another week. My experience with the staff made the whole thing really enjoyable - knowledgeable, easy to talk to and are willing to provide their advice and expertise.
My suit fits really well and looks amazing. They are up front at the beginning about timelines and expectations about customizations and the difference between what they do as made-to-measure and bespoke. They were up front about the possibility that if anything should go wrong that couldn't be corrected with alterations, they will make you a brand new suit. If
you're not in a rush for a suit, Indochino is a great option, especially going into the showroom.
If you're looking to have something tailored for you and not buy something right off the rack from a department store, do a little research so you know what you're getting into. A lot of complaints I read really seem to be from people going in with the wrong expectations.
I'll be back for sure.