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  • I just got a small order of business cards (50) and made sure I called to get a quote. When I asked how much it cost and how long, I was told 1.24 a sheet of 8 to 10 per sheet. As I already had the design I brought it in on a USB stick to get it printed. They did it almost immediately as the lady originally told me it would take her a couple of days because of existing jobs. And that's it, no other explanations and I didn't know what questions to actually ask. My bad. So I get rung up and it is 15.00! More than double my phone quote. When I questioned the price, the gentleman who did the job scowled and said that's just for paper. It doesn't include print and cut. The lady was brought over and first of all admitted her mistake. I said, why wouldn't I just order 500 online at 19.99. She then started to argue with me doing a comparison between ordering online where cutting is included and bringing it directly into the store. She would wave the extra 5.00 (making it 20.00) for what was already done or I could order another 50 for 19.99. Absolutely nothing made sense. She was clearly flustered by her error. I did comment that when asked what something would cost, quote it in-store and online to avoid a misunderstanding like this. And don't wait until the job is done not having any realistic options on both ends. I guess I could have walked out of the store and dealt with another, but I took the hit. Her response was "I'm sorry, but we're really busy in here". A costly (although small to some) mistake and lesson learned. I will not deal with this store again.
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