We are sitting here waiting for results on my beloved animal and everyone here in the office has come out and told me where we are every step of the way. Samantha (at the front desk) has been so kind checking for results and reporting back. The vets and the techs are all very knowledgeable and caring. Above all, they are priced competitively, Not a single suggestion felt like they were price gouging! If you are sitting at home wondering if you should go... do it, it is worth it!