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  • What a terrible company and only hires the worst people to work for them. The whole system is flawed and I can't imagine why anyone in their right mind would ever consider using this option over UPS, USPS, or FedX. I have more than one horror story to share with you all. First off, my exercise bike. What a scary story. How many people have the ability to carry 200lbs with their bare hands? No one? Well the driver used his nice dolly to get it into my apartment rental office even though I was sitting in my living room waiting for the sketchy looking unmarked van to pull up out front. I woke up at 6am and waited until 10am to finally check online. Lo and behold... it was delivered? No kidding! I went over to my rental office with the person I live with and we had to carry this huge, heavy package home by hand. It was the same distance for the delivery guy to get from the road to the office, but did he bother to deliver it to my apartment? No. Story number two, they broke my property. Literally. My mother ordered a gift for me for my birthday, and instead of knocking on the door, because i was in my living room once again, the guy tossed the package over my patio wall and broke a chair, smashed a Halloween pumpkin, and knocked my grill over- spilling charcoal all over my patio. My three year old niece didn't understand where her Jack-O-Lantern went a day before Halloween this year. My last story (for now), includes ordering DVDs, that's right, something they damaged in the package. Standing on the sidewalk and throwing a package at the door is not only bad practice, but down right unprofessional. I can't believe they are still in business, but i guess when you have job security with Amazon.com, you don't need to worry about silly little things like customer satisfaction and safe arrival of packages. I even posted on MY facebook status updates how horrified i was with their service, but instead of being mature about it, OnTrac reported my updates, un-tagged themselves, and blocked me. Oh yes, that's exactly how much they care about everything they touch. I will never ever use this service if I don't have to, nor will I allow anyone I know to suffer this horrible fate.
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