I'd like to note that since my original review I've received a personal message from one of the business owners. He candidly addressed my concerns, and provided some information on some improvements that have been made to their sizing and garment quality since the last time I tried their clothing. He also apologized for the poor service I received in their store and invited me to return the next time I'm in Montreal for a style consultation and a cup of coffee.
It impresses me that not only was the message professional, humble, and honest; but they invited me to return to give them another chance. This is the type of service that makes it hard to dislike a company. The next time I'm in Montreal, I will be sure to pop in and give Frank & Oak another chance.