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  • First I will say that both Vets I have had Dr. Ontiveros, and Dr. Garner are great, Dr. Ontiveros gets down on the floor with my dog who is difficult and is very patient with her. My problem is with the staff... every time I walk in the door there is no greeting the receptionist keeps her head down like she didn't even here me walk in the door... this is your first impression of your office! You should have someone up front that is friendly and at least acts like they are glad you are here. This last time I went in the little assistant was so rude, there was a mix up in how the appointment was scheduled, which was not my fault, but even if it was I should have not been treated any differently. I was given 3 options for treatment and I wanted to know why I should choose one over the other, and she was so rude and basically said those are the options end of story. Which leads me to my other complaint, tell me what the best treatment for my dog is, I don't like the 3 different choices at different prices educate me about what you would recommend, you are the professional here! Anyhow, I'm torn if I will go back or not. I want a relationship with the people I ask to serve me and the people I pay money for their services, and my experiences in the past have shown me that the staff is to busy to care.
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