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| - Professional, Fast, Informative, Somewhat friendly, Way Overpriced.
The main issue with my bathtub was a leaky faucet. Essentially, the cold water knob didn't close the water line all the way so there was a constant leak coming out. I called Lawson Family Plumbing, with it's consistent 5-star reviews, since I usually turn to Yelp for the best service in any industry. The technician came within the same day and spent about an hour total to fix the issue and give the free estimate. In understanding the issue, he said I needed to replace the shower cartridge in each of the Hot/Cold water knobs. In creating the estimate, the quote was $250+ dollars. At first, I didn't question the quote since this is a highly rated professional plumbing service. After spending about 30 minutes fixing the leak and replacing the cartridges, the technician processed all of the paperwork and left me a few notes if I needed to fix other plumbing issues around the house.
After doing a bit of research, I don't understand why I paid $250+ dollars to replace shower cartridges in my bathtub. A shower cartridge costs maybe $50-$60/each with a hot and water knob that's $100-$120 right there. The technician spent less than an hour doing the actual fixing/installation, but I understand charging an hour worth of his time. Hourly rate of a plumber is what, $50-$60? So I truly don't understand how I was charged such an outrageous price for all of this. Did I pay for adamantium-grade shower cartridges? If someone from the company can break down the costs for me I would greatly appreciate it. Would I recommend their plumbing services to others? Sure, if money is not a factor in repairing your needed home issues. Next time, I guess I'll just take the estimate and dig into YouTube myself.
6/8/2016 Update: 3 stars to 4 stars.
After discussing with the owner about my quote and breaking down the cost, I now understand why it was priced at $250+ dollars. For those of you who didn't know, like me, you are paying for a licensed plumbing company therefore the hourly cost of labor will be higher than what you pay for in comparison to someone on Craigslist. Yes, the average hourly cost if you research online is probably $50-$65 dollars, but that's essentially seeking out a self-employed plumber on Craigslist. The owner, Jeff, was very prompt, kind, and empathetic towards my dilemma as he did what he could to remedy the situation. With a partial refund, I now understand the mistake on my part to assume $250+ was a ludicrous amount. Yet again, based upon my first review, Lawson Family Plumbing, did a terrific, quick, and informative job in fixing my faucet and leak and providing advice for future issues. My only gripe was just the price, but now I know what to expect in future plumbing needs. Depending on your quote and budget, these are great people to work with.
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