Holt sucks...except two people that work in the fragrance section - Pippa and Christine. The management of this location is pompous, arrogant, not customer focused or responsive.
The 'event' which has now placed this retailer on my personal embargo list revolves around a seemingly small issue where I voiced my dislike for an employee's response - the concierge of the store nonetheless.
I was promised a response by the poo-bah of Holt for Calgary - its a week later and they have been 'radio-silent'..methinks they want me to 'go-away', but not before I post to all the other Yelpers out there. Update - after one voicemail, a txt I finally spoke with the DVP...
Holt suffers from many issues with the most important one being that many of their employees suffer from a superiority complex - remember, you are 'serving' me and you 'work' at the store - you do not own it unless your surname is Weston.
I have money - Holt has product - we should be able to transact if it wasn't for your lack of customer focus.
From now on - save your money for when you travel south as all the 'lines' Holt carries can be had at: Nordstrom, Neiman, Bloomingdale's, Barney's and other varied retailers south of the border for less than what Holt pimps them for.